United States2023-05-23

Patient Experience Manager – California and Hawaii

Who we are:

Octapharma USA, an American subsidiary of Octapharma AG, is located in Paramus, New Jersey. Octapharma is one of the largest human protein product manufacturers in the world. Family-owned since being established in 1983, Octapharma is a global healthcare company headquartered in Lachen, Switzerland. Our products are available in 118 countries and reach hundreds of thousands of patients every year.

We are an entrepreneurial company with a high-energy, fast-paced work environment. Our focus is on delivering lifesaving products to patients who rely on our therapies to treat rare diseases and other bleeding and immune disorders. Here, every employee, no matter the department or role, is highly valued and an integral part of our success, which has resulted in year-over-year growth and expansion. The power of our combined efforts and commitment as a team is what makes this all possible.

By truly listening and responding to one another, we work together to reach a common goal and create an environment that inspires excellence. When you walk in our doors each day, you’ll be among a friendly group of people who respect your strengths, appreciate your interests, and support your success. We are a family. And we have our long-term employees to show for our wonderful culture and environment.

Position Summary:

Octapharma USA is searching for a Patient Experience Manager (PEM) covering the California and Hawaii territory. Using expert understanding of the patient journey, the PEM provides accurate disease state and product information that assists patients in gaining access to Octapharma brands. These activities are to be performed in a manner that is fully compliant with all appropriate regulations. The PEM is responsible for working specifically with patients, advocacy groups, and other stakeholders that support these patients to retain current patients and to convert new patients onto Octapharma brands. Customers include patients and families, Home Infusion Companies, Specialty Pharmacies, and local Hemophilia and IDF Chapters and affiliates.

Requirements:
  • Working knowledge of the national GPO, IDN, HTC, Specialty Pharmacy and non-acute landscape is mandatory.

  • 3-5 years of direct or indirect sales experience in the rare diseases is preferred

  • Previous sales experience in biologics, buy & bill and specialty drugs is preferred

  • Valid driver’s license required

  • Competence in Microsoft Office suite - Word, Excel and PowerPoint a plus

  • CRM experience with Salesforce.com a plus

  • BS/BA or higher

  • Travel, including overnight stays, as required, up to 50%.

Octapharma USA is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Octapharma USA Compensation and Benefit Summary:

The pay range for this position at commencement of employment is expected to be between $120,000 to $130,000; however, unexpected and necessary adjustments or increases may result from Company annual salary increases, if applicable, and or fluctuations in the job market necessitating adjustments to pay ranges. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus and in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and paid time off benefits, including parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Employees may be eligible to participate in Company employee benefit programs such as health insurance, flexible spending account, paid time off, and disability plan in accordance with the terms of the applicable plans. For additional general information on the company benefits, please go to Employee Benefits (octapharmausa.com).